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Private Practice

Complementary Healthcare

TERMS AND CONDITIONS

Massage Therapy, Reflexology, Beauty, Gift Vouchers, Complementary therapies, Kettering, Northants


By placing an order for goods or booking a service through our website, you are accepting the terms and conditions explained below.


Services

Julz Therapy reserve the right to alter prices for services at any time without notice with the exception of existing paid for bookings or accepted quotations as agreed in writing with Julz Therapy.  All deposits taken for any Julz Therapy services are non refundable.

All Gift vouchers are non refundable or transferable. No change is given. Valid for 3 months from date of issue to expiry date on voucher at Julz Therapy Islip Kettering unless otherwise stated on the voucher. The voucher is no longer valid after the expiry date on the voucher 24 hour cancellation policy applies as below..

Cancellation Policy  cancellations can be made if given 24 hours notice. No charge will be made and appointments can be rebooked.

All cancellations or no shows within 24 hours are charged at 100% of the fee payable, as such clients, will be invoiced for the full amount owed.and must be paid within 14 days of  receipt. No refunds will be issued for pre-paid bookings where a client does not attend their appointment or contact Julz Therapy before the 24 hour cancellation period.

If a re booking is agreed by Julz Therapy and the client does not attend a rebooked appointment 100% of the fee payable will be owed by the client and the client will be invoiced for the full sum due.

If a client books an appointment using a gift voucher and does not attend the appointment or does not contact Julz Therapy before the 24 hr cancellation period, the voucher becomes null and void.

All cancellations for corporate, special occasion events and all mobile events are charges at 100% of the fee payable if within and including the 10 days before and on day of the event.  


In the event of Julz Therapy having unforseen circumstances where therapy cannot be undertaken, clients will be informed asap and offered an alternative appointment or a refund if they have paid for services in advance.


Terms


Full payment is due for all treatments or therapies conducted. In the event of non payment by the client, they will be invoiced for the full amount. This must be paid within 14 days of the date on invoice or interest will be added and further action will be taken.


Any special offers are subject to their own terms and conditions, use by dates and voucher codes as agreed at time of booking them with Julz Therapy. Any special offers may be withdrawn at anytime. 24 hour cancellation policy  as above


It is agreed by both parties that booking a service with Julz Therapy is subject to a consultation with client prior to therapy, who then may possibly need GP consent before treatment. Any payment received can be held until such consent is gained or in the event GP consent is not given, a refund will be issued back to you, the client.


Julz Therapy reserves the right to refuse treatment or refer client’s to GP or other healthcare professionals where contraindications are found or for any other reason the therapist may see fit.


Equal Opportunities

Julz Therapy is committed to providing services for all clients whatever their religion, sexual orientation, colour, nationality and those who have in addition different needs in relation to disabilities,l earning difficulties and medical conditions.

Please note the exception, under the Equality Act 2010 Julz Therapy reserves the right to provide treatments/therapy’s for clients only of the same sex where any such treatment or therapy is one that involves physical contact.

Compliments, Concerns or Complaints

Julz Therapy aims to provide the highest customer service, in the event you have any concerns or complaints, please contact the owner of the business Julz at Julz Therapy. Call 07968 693550 or Email via web form here contact in order that we can aim to address any issues or problems in the first instance. If you prefer to write then please request the full address via telephone or email.

If you are still not happy after contacting Julz Therapy you can also contact The Federation of Holistic Therapists by calling

T: 023 8062 4350  E: info@fht.org.uk  or writing to 18 Shakespeare Business Centre, Hathaway Close, Eastleigh SO50 4SR


Equally  if you have any compliments its always nice to have them too :-)


Delivery

Standard Delivery

Gift voucher orders will be sent via Royal Mail within 3 days once payment has been cleared and received. All standard deliveries are made during Monday – Friday, excluding weekends and public holidays or any holidays.  Julz Therapy ensures all goods leave our premises in original condition and packaged suitably for transit. Julz Therapy therefore cannot accept responsibility or liability for lost, stolen or broken items once item has left Julz Therapy.  


Privacy

Use of your information

Excluding financial details (We do not store this information).  The information you provide on this site may be held and used by us for any of the following purposes: order processing, administration of culient orders and/or accounts, dealing with enquiries or complaints, crime and fraud prevention, marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via this web site) for sending information to you about our products from time to time.

Julz Therapy does not disclose buyers information to third parties other than for goods delivery purposes. We will not disclose your information to any other persons or companies without your express consent.


Stock

In the event an item is out of stock Julz Therapy will contact you giving you the option of either cancelling the purchase of the item or placing it as a back order.


Description of Goods

All images, descriptions, specifications and advertising for goods are correct at the time of creation using information given to us by the manufacturer/distributor of the product.  We make every effort to ensure images correctly represent our items however there may be variations in colour due to different computer monitor colour set ups.  Julz Therapy products and services are regularly updated and checked so we can ensure they are as accurate as possible. Julz Therapy reserves the right to amend or change prices for goods at any time without notice with the exception of existing orders and or back orders which are honoured at the price paid by customer at that given time.



Copyright and trademark

All rights reserved. The material on this site is protected by copyright throughout the world and is owned by Julz Therapy. You may read, print and download it for private use only. You may provide a link (not a framed link) to this site from any other business or business information or service website only if expressly agreed to by Julz Therapy in writing).  You may not commercialise or otherwise copy any thing on this site without our written permission. Use of this site is subject to our terms and conditions of use.


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